Privacy and Cookie Policy

Revita Cleaning

This Privacy and Cookie Policy explains how Revita Cleaning (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or contact us.

By using our website and submitting your information, you confirm that you are at least 13 years old.

Contact Details

If you have any questions about this policy or your data, please contact us:

• Email: info@revitacleaning.co.uk

• Telephone: [Insert Number]

• Address: [Insert Address]

It is important that the personal data we hold about you is accurate and up to date. Please notify us of any changes.

1. What data we collect and how we use it

Personal data is any information that can identify you.

Communication Data

Includes messages you send via forms, email, phone, or social media.

Purpose: Responding to enquiries, record keeping, and legal purposes.
Legal basis: Legitimate interests.

Customer Data

Includes your name, address, email, phone number, and service details.

Purpose: Providing our cleaning services and managing customer relationships.
Legal basis: Contractual necessity and legitimate interests.

User Data

Includes how you use our website (pages visited, interactions).

Purpose: Improving website performance and user experience.
Legal basis: Legitimate interests.

Technical Data

Includes IP address, browser type, time zone, and usage data.

Purpose: Website analytics, security, and marketing effectiveness.
Legal basis: Legitimate interests.

Marketing Data

Includes your preferences for receiving marketing communications.

Purpose: Sending relevant offers and updates.
Legal basis: Consent or legitimate interests (where applicable).

Sensitive Data

We do not collect sensitive personal data (such as health, religion, or political views).

If you don’t provide data

If we are required to collect data to provide a service and you do not supply it, we may not be able to fulfil that service.

How we use your data

We only use your data for the purpose it was collected, unless legally required otherwise. We do not use automated decision-making or profiling.

2. How we collect your data

• Directly from you (forms, emails, phone calls)

• Automatically through cookies and analytics tools

• From third parties such as analytics providers and advertising platforms

3. Marketing Communications

You may receive marketing communications if you:

• Requested information from us

• Are a customer

• Opted in to receive marketing

You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

We do not sell or share your data with third parties for marketing.

4. Sharing your data

We may share your data with:

• IT and system service providers

• Professional advisers (e.g. accountants, legal advisors)

• Regulatory authorities where required

All third parties must respect your data and process it lawfully.

5. Data security

We take appropriate security measures to protect your personal data from loss, unauthorised access, misuse, or disclosure.

6. Data retention

We only keep your data for as long as necessary for providing services and legal or accounting requirements.

7. Your rights

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Transfer your data

• Withdraw consent

You can contact us to exercise your rights.

You also have the right to complain to the ICO:
https://www.ico.org.uk

8. Third-Party links

Our website may contain links to other websites. We are not responsible for their privacy policies.

9. Cookies

You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

Cookie Policy

What are cookies?

Cookies are small files stored on your device that help websites function and improve your experience.

How we use Cookies

We use cookies to:

• Understand how visitors use our website

• Improve website performance

• Support marketing and analytics

Types of Cookies we use

Strictly Necessary Cookies

Essential for website functionality.

Performance Cookies

Help us analyse website usage and improve performance.

Functionality Cookies

Remember your preferences and enhance your experience.

Analytics Cookies

Used to track visitor behaviour (e.g. Google Analytics).

Managing Cookies

You can block or delete cookies via your browser settings. Note that blocking all cookies may limit website functionality.